Shipping Procedures and Policies
Why am I being charged twice for shipping at checkout?
If you’ve ordered a microscope and other items at the same time, then you’ll see two shipping fees listed at checkout. One is for shipping the microscope and the other is for shipping the rest of the items in your order. Due to their size and weight, we’re not able to ship the microscopes together with the other items in your order. When your order ships, you’ll receive two separate shipping confirmations emails, each with a unique tracking number for each shipment.
Can you ship to my address if it is written in a language other than English?
Our system cannot process non-English characters and may have some trouble with accented characters, so we aren't able to print the labels in any other language. Our recommendation is that you enter your shipping address pre-translated, or email us the translation so we can make sure it is as accurate as possible.
I need to change my shipping address!
We can only update addresses before an order ships, and we are unable to request reroutes of packages once an order has been shipped.
If your order has not yet shipped, please send us an email to email@example.com that includes your order number and your new address. We’ll be happy to update that for your right away!
Do you ship to my country/school/small town/etc?
If you have an address able to receive mail/packages shipped from the United States, we can ship your order to you!**
Please note that international mail delivery can occasionally be affected by temporary mail disruptions.
**Unfortunately, we are unable to ship orders to most U.S. territory addresses at this time.
Is expedited shipping available?
Yes! For domestic orders, we offer UPS Ground, UPS Three-Day Select, UPS 2nd-Day Air, and UPS Next-Day Air services! For international orders, we offer UPS WorldWide Expedited which will ship anywhere in the world (except Canada). For orders shipping to Canada, UPS Standard is the only expedited shipping option available.
Orders placed after 5 p.m. EST will not be processed until the following business day.
Shipping times refer to business days -- holidays and weekends do not count in that timeline. Meaning that if you order UPS 2-Day on Thursday before 5 p.m. EST, it will be delivered the following Monday (Friday is day 1 and Monday is day 2).
We strongly advise against ordering any pre-order/backorder items alongside in stock merch you'd like to have shipped via expedited shipping service. We are unable to pack and ship orders until all items in the order are available, including any preorder or backorder items. At that time, your entire order will ship together via the expedited shipping method you choose at checkout.
Are tracking numbers available/why doesn't my tracking number work?
When your order ships, you will receive a notification. These get snagged by spam folders sometimes, so be sure to take a peek there if you believe your order should have already shipped. Tracking numbers are only available for domestic customers -- track your shipment at https://www.ups.com/track.
International customers: the tracking info for your order will often only show tracking updates until your order leaves the US or arrives in the destination country. You will not be able to track your package using this number after that point. Once your order leaves the US, we estimate that it should take another 2-4 weeks for final delivery.
Do you ship partial orders?
If you order a microscope and other items, then the microscope will ship separately from the rest of your order and everything else will be shipped together. Due to the size and weight of the microscope, we can’t ship it with the rest of your order without risking damage to the rest of your items. You will receive a separate shipping confirmation for each part of your order, with separate tracking numbers.
Other than for microscopes, we are unable to ship partial orders or split shipments into multiple packages. Any orders containing a pre-ordered item will ship once all the items in the order are ready to ship.
How much does shipping cost?
Shipping is based on weight and delivery address, so unfortunately our system won't know how much your shipping cost will be until all items are added to your cart and a shipping address is entered.
To calculate shipping, just add the items to your cart and enter an address, and our system will do the rest! Once an order leaves our warehouse, the shipping fee is non-refundable.
How long will it take for my order to ship?
We ship orders every afternoon, Monday through Friday, excluding U.S. holidays. If your order contains a pre-order item, your order will ship once all the items are ready to ship. Microscopes will ship separately from the rest of your order as soon as the microscope is ready to ship.
Where is my order?
Generally, it takes us about 1-3 business days to pack and ship an item once nad order is placed. Orders placed at the end of the week or over the weekend may be shipped early the following week. If you live in the United States, shipping generally takes 7-10 business days once the order leaves our warehouse. International orders can take anywhere from 2-6 weeks to be delivered, depending on your location. Unfortunately, delays in shipping can happen, which is simply out of our hands.
If you ordered an item but have not yet received a shipping notification, there are a couple of things you'll want to check before emailing us:
Is your item a pre-order or on backorder? Check the product page(s) for the item(s) you ordered to check if anything you ordered is a pre-order or backorder. If this is the case, the estimated shipping date is listed on the product page. If you ordered anything else with a pre-order or backorder item, or multiple pre-order/backorder items together, your order will ship altogether once everything in your order is ready to ship.
Did your shipping confirmation email get sent to spam? Some email clients get picky, and an automated email like the one from our servers can get caught and put into spam.
Please be patient and try contacting your local postal or customs office to see if they have your parcel. If your order does not arrive within the above-specified timeframes, email firstname.lastname@example.org.
The MicroscopeSee More
Technical questions about the Journey to the Microcosmos Microscope.
Ordering Process and ProceduresSee More
Questions about placing your order.
Merchandise InformationSee More
Questions about the products offered on the Journey to the Microcosmos Store.
Returns, Refunds, and ReplacementsSee More
Questions about what to do if something goes wrong with your order.